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Payment Terms & Conditions

Creo Edinburgh will issue your final invoice on completion of work. Invoices are due for settlement immediately, unless a date or time period is agreed separately, and in writing. For full renovation projects, a 10% retention can be held from the client for a period of 30 days, or until such time that all snagging is complete - such arrangement has to be agreed in writing prior to the commencement of works. Payment plans or credit arrangements are not currently available with Creo Edinburgh but phased payment plans may be considered for larger projects. All arrangements of such plans must be agreed prior to the commencement of works and agreed in writing.

Booking Policy

As soon as you “click here to book”, we will arrange and commit our time and complete work as efficiently as possible. Please ensure you insert the relevant contact and access details into the booking form. For example, keys may need to be collected from another site, letting agent’s office, site office etc. If we arrive on site and access is not permitted or keys are not available, we may need to charge for our time. Please ensure keys are available for collection when booking a job. We understand things can change and on occasion jobs need to be cancelled. If you need to cancel a job, we kindly request you do so within 24 hours, so we can pass your time slot to another client. Please refer to our services page for costs.

Privacy Policy

We understand information submitted via our website is strictly confidential and will be handled responsibly. Any private information submitted and obtained will only be made available to the staff of Creo Edinburgh and their sub-contractors (if appropriate). Contents of any job or information submitted via this form / website will not be disclosed by anyone, nor copies taken by anyone, other than the intended recipient or sub-contractors appointed by Creo Edinburgh (if appropriate). Job details and other information such as contact details (email address, phone number, office or home address) must be kept on file. Any stored / saved information is password protected and only available to employees of Creo Edinburgh. Confidentiality agreements can be executed on request. If you do not agree to the Privacy Policy, please do not submit any information via this form. 


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